The WhatsApp AI chatbot that knows your store
Recoverly's AI answers customers on WhatsApp using your guidelines, your FAQs, and your live product catalog — then steps aside gracefully the moment you join the conversation.
It actually knows your store
Feed it your brand guidelines like you'd onboard a new support agent. Add FAQs — with images it can send. Recoverly syncs your products, prices, stock levels, and links daily, so the AI answers 'is this in stock?' with the truth.
- Store data on tap. Titles, prices, stock, and links, auto-synced once a day — plus your top sellers.
- Your voice, your rules. Guidelines steer tone and policy; FAQs answer the questions you get every day.
- Campaign-aware. Optionally knows what automations you've recently sent, so replies have context.
- Powered by Anthropic's Claude. State-of-the-art AI, tuned for shop-floor honesty — it doesn't invent discounts.
Fast enough to help, slow enough to feel real
Instant bot replies feel robotic. Recoverly's smart reply timing waits a beat, batches rapid-fire messages into one coherent answer, and can show a typing indicator — so the conversation feels like a person who's paying attention.
- Smart reply timing. A short quiet window gathers multi-part questions before answering — no answer spam.
- Typing indicator. Optional, and surprisingly humanizing.
- Working hours & fallback. Set the hours AI answers, and a fallback message for everything else.
- Guardrails built in. Replies only within WhatsApp's 24-hour service window, never answers STOP messages, and backs off automatically if your number's quality drops.
One inbox for every conversation
Customer messages, AI replies, automation sends — even chats you answer from the WhatsApp Business app on your phone — all in one threaded inbox with search, unread filters, and per-thread history.
- Human handover, automatically. Reply yourself and the AI steps back for the hours you set. It's marked on the thread.
- AI auto-labels. Describe what to watch for — 'refund requests', 'sizing questions' — and threads get tagged for you.
- Browser notifications. Optionally only when a human agent is actually needed.
- Phone chats included. Coexistence mode syncs messages you send from your own WhatsApp Business app into the same timeline.
Built the way you'd build it
Good questions
Works even better together
Hire the support agent that never sleeps.
The AI chatbot and shared inbox are included from the Lite plan — $19/mo after a free trial.