From first quote to welcome home, all on WhatsApp
Recoverly is WhatsApp for travel agencies, tour operators and visa consultants: quote follow-ups that keep custom itineraries from going cold, booking confirmations, pre-trip reminders for documents and pickups, and itinerary updates travelers see on hotel Wi-Fi, not days later in email. It runs from your agency's number, in 8 languages.
Where travel bookings slip
Travelers shop around before they book, and most of the risk comes after they do. Both ends run on follow-up.
Quotes that vanish into inboxes
You spend an hour on a custom itinerary, email the quote and hear nothing. The couple booked with whoever followed up first.
Travelers missing documents
An expired passport or a missing visa turns departure day into an emergency for your team and a refund conversation nobody wants.
Changes that arrive too late
A flight is rescheduled or a tour is canceled for weather. Your email sits unread until the traveler is already home.
WhatsApp for travel agencies: six flows from quote to review
Ready-made flows with templates and timing. Connect your booking system or CRM through Zapier or a webhook, adjust, publish.
Quote follow-up
A WhatsApp copy of each quote with a View quote button, a nudge at 24 hours if they're silent, and a price-hold reminder at 72 hours. It stops the moment they reply.
Booking confirmations
The moment a booking is confirmed, travelers get the reference, dates, inclusions and balance due date, in their language. It's the message they'll search for at the check-in desk.
Pre-trip reminders
48 hours before departure, a passport, visa and insurance checklist with a Documents ready button. 12 hours before, pickup time, meeting point and the driver's number.
Itinerary updates
When a flight time changes or a tour moves, your booking system or a Zap sends the change and the traveler has it in seconds, with a button to reach an agent.
Welcome home, review and referral
When your booking system marks the trip finished, wait 48 hours, then ask how it went, with a link to your Google or Tripadvisor page and a referral code to share.
Seasonal deal broadcasts
Early-bird summer packages, long weekends, last-minute cabins. Send to opted-in travelers on your schedule.
The booking confirmation and pre-trip timeline travelers read
Travelers skim emails; they read WhatsApp. This timeline puts every detail in one thread they can scroll back through at the gate, with replies going to your agents. Build it once per trip type with WhatsApp automation; quiet hours follow the traveler's time zone.
- Booking confirmed. Reference, dates, inclusions and balance due date.
- Balance due. A payment-link reminder, triggered by your booking system.
- 48 hours before departure. Documents checklist. No tap on Documents ready? An agent calls.
- 12 hours before. Pickup time, meeting point, driver's name and number.
- Back home. Welcome back, review link and referral code.
Live this week
Connect your agency's number
Use the number already on your website, ads and brochures. Chat history comes along, and the WhatsApp Business app on the office phone stays in sync.
Connect bookings and quotes
Your booking system, CRM or quote tool connects through Zapier or a webhook. Traveler, trip, dates, references and pickup details become message variables.
Pick your timeline and publish
Choose the flows, adjust the wording per trip type, set quiet hours by time zone and switch them on.
Messages that get replies
Use them as-is or edit the copy; Recoverly submits templates to Meta for approval.
WhatsApp for travel & tourism, asked and answered
Follow up on every quote. Brief every traveler.
Connect your agency's WhatsApp number and switch on quote follow-ups, confirmations and pre-trip reminders this week.