Bring shoppers back through the front door
Your regulars already message you about opening hours and whether the blue one comes in a medium. Recoverly puts WhatsApp for retail stores to work: pickup-ready alerts, restock messages, launch invites, offers for opted-in customers, and a review ask after every visit.
Where retail stores lose the second visit
Foot traffic is expensive. Repeat visits get lost in small moments: a pickup nobody knew was ready, a restock nobody heard about, a launch nobody was invited to.
The phone rings for the same questions
Are you open Sunday? Is my order ready? Do you have it in a size 8? Staff answer between customers while the line at the register grows.
Pickup orders that sit on the shelf
The ready-for-pickup email goes unread, the bag waits behind the counter for a week, and the customer calls to ask where it is.
Regulars you can't reach
Their numbers sit in the POS, but a text blast feels spammy and email gets ignored. Launch nights end up half empty.
WhatsApp for retail stores: the flows that bring people back
Pickup, restock and review flows come ready to run. Shopify stores sync orders and inventory automatically; other systems connect through Zapier or a webhook.
Click-and-collect and pickup-ready alerts
Order confirmed, then ready for pickup with the store address, today's hours and what to bring. A second reminder can follow 48 hours later, unless the order is marked collected.
Back-in-stock alerts
A Notify me button on sold-out products collects WhatsApp signups. When inventory returns, every subscriber hears first.
Loyalty offers and launch invites
Invite opted-in customers to a launch night, a private sale or a trunk show. Target repeat buyers or recent customers; replies count as RSVPs.
Personal shopping appointments
Styling sessions, fittings and alterations booked through Calendly, Cal.com or a Shopify booking app get a confirmation and a reminder 24 hours before.
AI answers on hours, stock and returns
Opening hours, parking, returns, whether a style comes in another color: the AI answers from your FAQs and synced product data and passes holds and special orders to staff.
Review requests after the visit
A few days after an in-store purchase or pickup, ask for a Google review while the visit is fresh. Local shoppers read those first.
Retail WhatsApp marketing that fills launch night
The list comes first: the opt-in popup on your website, the marketing checkbox at checkout and back-in-stock signups, each recorded with its consent source. Then invite the people who actually buy. Invites run on campaigns; restocks on back-in-stock alerts.
- 3 weeks out · grow the list. Opt-in popup live, with early access as the reason to join.
- 1 week out · repeat buyers. The first invite, with Reply YES to RSVP.
- 2 days out · everyone opted in. The open invite, with the offer and the hours.
- Day of · RSVPs only. Time, address and what's on.
- Day after. A review ask for buyers, a restock alert for what sold out.
Live this week
Connect the shop's number
Sign in with Meta, pick the number printed on your shop window, and scan a QR code from the store phone. Its WhatsApp Business app keeps working.
Connect your store
Shopify stores sync orders, customers and inventory automatically. Other POS and e-commerce systems connect through Zapier or a webhook.
Grow the list, then switch on flows
Put the free chat button on your website and turn on the opt-in popup, then enable pickup alerts, restocks, appointments and reviews. Set quiet hours, publish.
Messages that get replies
Use them as-is or edit the copy; Recoverly submits templates to Meta for approval.
WhatsApp for retail stores, asked and answered
Also built for
Turn one visit into the next one.
Connect your shop's number, add the free chat button to your site, and let pickups, restocks and launches bring people back.