WhatsApp for car dealers & garages

From test drive to tenth service, one WhatsApp thread

Recoverly is WhatsApp for car dealers, garages and rental companies: test-drive confirmations and reminders, quote follow-ups, service-due reminders, repair approvals, vehicle-ready messages and review requests, all from your showroom or service desk number. Advisors stop playing phone tag, and customers answer in one tap.

Get started free → Install on Shopify

Keep your showroom number DMS and CRM via Zapier or webhooks Templates included

Copperline Motors

online

Hi James, your 2021 Mazda CX-5 is due for its 30,000-mile service. Want to book a slot this week?

Book service

Tue 09:00

Thursday morning? I can drop it off at 8

09:14

Booked ✅ Thursday 08:00 drop-off, about 3 hours. The courtesy shuttle runs every 30 minutes, and we'll message you when it's ready.

09:15

Your CX-5 is ready 🚗 Total $389.50, including the cabin filter you approved. Pickup until 18:00.

View invoice

Thu 11:40

~50%

fewer missed test drives and service slots with a 24-hour reminder

98%

read rate, so “your car is ready” gets seen in minutes

~5×

more reviews than a follow-up email

2 min

to connect the showroom number customers already have

The problem

Where dealerships and workshops lose customers

Buyers and service customers rarely leave over price alone. They leave when nobody follows up, or when every update takes a phone call.

Test drives that go nowhere

A buyer drives on Saturday, says they'll think about it, and signs somewhere else on Tuesday. Your follow-up call went to voicemail.

Service intervals nobody tracks

Reminder postcards and emails get ignored. Owners miss the interval, book wherever has an opening, and never come back to your bays.

Phone tag on every repair

Advisors call to approve extra work, call again when the car is ready and leave voicemails nobody hears. Finished cars clog the lot.

Automations

WhatsApp for car dealers and garages, from showroom to service lane

Ready-made flows for sales, service and rentals. Connect your DMS, CRM or calendar, edit the wording, publish.

Test-drive booking & reminders

Confirmation with the model, salesperson and address as soon as a test drive is booked, then a day-before reminder the buyer can confirm or move with one tap.

Test drive tomorrow at {{time}}, {{name}}: {{salesperson}} will have the {{model}} ready. Please bring your driver's license. [Confirm] [Reschedule]

How it works →

Quote and lead follow-up

After a test drive or quote: a thank-you the same day, a nudge at 24 hours and a last check-in at 72. It stops when they reply, and hot leads are labeled for sales.

Thanks for driving the {{model}} today, {{name}}. Want me to send the finance options we discussed? [Yes, send them] [Not yet]

Service-due reminders

Sync the vehicles due this month from your DMS or workshop software (Zapier, webhook or CSV), and each owner gets a reminder with a booking button.

Hi {{name}}, your {{vehicle}} is due for its {{service}}. Want to book a slot? [Book service] [Call me]

Repair approvals & vehicle-ready messages

Extra work gets approved in the chat with one tap, not three calls. When the job card closes, the customer gets a ready message with the total and pickup hours.

We found {{issue}} on your {{vehicle}}. Recommended fix: {{price}}. [Approve] [Call me first]

Rental pickup & return reminders

A reminder the day before pickup with location, documents and deposit, and another 2 hours before return with the fuel policy and drop-off instructions.

Pickup tomorrow at {{pickup_time}}, {{location}}. Bring your driver's license and the card you booked with; the deposit is {{deposit}}.

Review requests after sale or service

A day after a new car rolls out or a service visit ends, send a single review request that opens your Google profile in one tap.

Thanks for choosing {{dealer}}, {{name}}. How did we do on your {{visit_type}}? A quick Google review helps a lot: {{review_link}}

How it works →

Playbook

The service reminder routine that keeps bays full

A service lane lives on repeat visits. This routine turns the interval in your DMS into a booked slot, skips the phone tag, and asks for a review while the visit is fresh. It's built on appointment reminders and WhatsApp automation.

Due this month. Reminder with the model, the service due and a Book service button.
Booked. Drop-off time, duration and shuttle or loaner details.
24 hours before. Confirm or Reschedule. Every reschedule frees a bay you can fill.
Extra work found. The advisor sends the quote; the customer taps Approve or Call me first.
Job closed. Ready message with total and pickup hours; review ask the next day.

Service lane · Thursday

08:00 · Mazda CX-5 · 30k service

checked in 07:52 · shuttle to office

in progress

Extra work · cabin filter $42

sent 09:35 · approved 09:41

approved

11:40 · Vehicle ready

read 11:43 · pickup by 18:00

notified

Review request

Fri 10:00 · after quiet hours

scheduled

Getting started

Live this week

Connect the number customers already call

Scan a QR code after Meta's signup and your showroom or service desk number is live. The desk phone keeps its WhatsApp app.

Connect your DMS, CRM and calendar

Leads and job cards via Zapier or a webhook, test drives via Calendly, Cal.com or your website form, and service-due lists by CSV.

Pick your flows and publish

Switch on the flows you need, edit the wording, set quiet hours, publish.

Templates

Messages that get replies

Use them as-is or edit the copy; Recoverly submits templates to Meta for approval.

Test-drive confirmation

You're booked for a test drive 🚗 {{model}}, {{day}} at {{time}} with {{salesperson}} at {{dealer}}, {{address}}.

Quote follow-up · 72h

Still thinking about the {{model}}, {{name}}? The quote we prepared is valid until {{valid_until}}. Happy to answer anything here.

Service due

It's been {{months}} months since your {{vehicle}} was last serviced. Reply 1 to book this week, or 2 and we'll call you.

Service booked

Booked ✅ {{vehicle}} drop-off {{day}} at {{time}}, about {{duration}}. Need a shuttle or loaner? Reply here.

Vehicle ready

Your {{vehicle}} is ready for pickup ✅ Total {{total}}. We're open until {{closing_time}} today.

Rental return

Reminder: your rental {{vehicle}} is due back {{return_time}} at {{location}}. Please refuel before drop-off. Need more time? Reply here.

FAQ

WhatsApp for automotive, asked and answered

How do car dealers use WhatsApp to sell more cars?

By following up faster than the dealership down the road. Recoverly confirms and reminds every test drive, follows up the same day, at 24 hours and at 72, and labels hot leads for a salesperson. It all stops when the buyer replies.

Can a garage send service reminders on WhatsApp?

Yes. Sync the vehicles due from your DMS or workshop software via Zapier or a webhook, or upload a CSV monthly, and each owner gets a reminder with a booking button. Skip the discounts: a promotion turns it into a marketing message that costs more and needs opt-in.

Can car rental companies use WhatsApp for pickup and return reminders?

Yes. Each rental booking triggers a confirmation, a pickup reminder the day before with documents and deposit details, and a return reminder 2 hours before. Damage, extension and billing questions go to your team in the inbox.

Will it connect to my DMS or CRM?

If your system can post a webhook or has a Zapier integration, it works. Leads and job cards come in that way, and outcomes like a confirmed test drive or an approved repair go back the same way.

Can sales and service share one WhatsApp number?

Yes. Every conversation on the number lands in one shared inbox with assignment and labels, so sales and service each work their own threads. With coexistence, the front-desk phone keeps its app, and the AI assistant answers hours and directions after closing.

What does WhatsApp for car dealers cost?

Pick Lite ($19/month) for all automations, the AI assistant and the inbox, including broadcasts, or Pro ($49/month) to add integrations, Zapier included, and priority support. Neither plan caps messages or charges per user; Meta's message fees are passed through at cost. The web app is opening in early access: request access or see pricing.

Other industries

Also built for

Finance & insuranceAdvisors, lenders & brokers Real estateAgents, brokers & developers Travel & tourismAgencies, tours & bookings

Sell the car. Keep the service.

Connect your showroom or service number, switch on test-drive and service reminders, and stop playing phone tag with customers.

Get started free → Install on Shopify

Free plan forever 7-day trial on paid plans No message caps Cancel anytime