Your front desk, in every guest's WhatsApp
Guests skim confirmation emails but answer WhatsApp. Recoverly brings WhatsApp for hotels, B&Bs and vacation rentals to the number you already use: booking confirmations, pre-arrival details, upsells guests opted in to, an AI concierge for the midnight wifi question, and a review request after checkout.
Where hotel guest messaging breaks down
Most guest frustration isn't about the room. It's about not knowing: when to arrive, where to park, whether breakfast is included.
The same five questions, all day
What time is check-in? Is there parking? What's the wifi? Reception answers by phone, email and the OTA inbox while a queue forms.
Pre-arrival emails nobody opens
Check-in instructions sit in a promotions tab, so guests arrive at 11:00 for a 15:00 room, or at midnight to a locked door.
Reviews only when something went wrong
Happy guests check out and forget. The one with the noisy air conditioner writes 400 words. Your rating drifts toward your worst night.
WhatsApp for hotels, from booking to checkout
Six flows cover the whole stay. Connect your booking engine or PMS, paste in your guest guide, set quiet hours, publish.
Booking confirmation on WhatsApp
The moment a booking lands from your engine or PMS, the guest gets dates, room type and total in a thread they can reply to, instead of an email they file.
Pre-arrival details that get read
48 hours before arrival: check-in time, address, parking, the ID you need and a directions button. Self check-in rentals send the door code a few hours before check-in.
Upsells guests opted in to
Airport pickup, breakfast, late checkout or an upgrade, offered the day after booking to guests who opted in to offers. Taps land in the inbox for reception to confirm.
AI concierge during the stay
Wifi, pool hours, breakfast times, restaurant tips: the AI answers from your guest guide in the guest's language, day or night, and passes towel requests, noise complaints and billing to staff.
Checkout reminders
The day before departure: checkout time, where to leave keys, luggage storage, and an easy way to ask for more time.
Post-stay reviews and returning-guest offers
A day after checkout, a thank-you with a direct link to Google or Tripadvisor. Guests who opted in later hear about your direct-booking rate, with no OTA commission in between.
The six-message guest journey, from booking to review
Most hotels already send a confirmation and a review email. Move both to WhatsApp, add the four messages in between, and reception gets its time back. The AI chatbot takes in-stay questions; review requests close the loop.
- Booking · instant. Dates, room, total and a reply-anytime thread.
- Day after booking · opted-in guests. Pickup, breakfast and late checkout as one-tap offers.
- 48 hours before arrival. Check-in time, address, parking, ID and directions.
- During the stay. AI concierge for wifi, pool and restaurants; staff for the rest.
- Day after checkout. Thank-you and a review link, then a direct-booking rate for opted-in guests.
Live this week
Connect your reception number
Continue with Meta, confirm the number on your booking confirmations, scan a QR code. Reception keeps the WhatsApp Business app on its phone.
Connect bookings and teach the concierge
Bookings, arrivals and departures reach Recoverly through Zapier or a webhook. Paste your guest guide into the AI's FAQs: wifi, breakfast, parking, house rules.
Switch on the stay
Enable confirmation, pre-arrival, checkout and review flows, add upsells for opted-in guests, set quiet hours, publish.
Messages that get replies
Use them as-is or edit the copy; Recoverly submits templates to Meta for approval.
WhatsApp for hotels & hospitality, asked and answered
Answer every guest before they reach the desk.
Connect your reception number, switch on the stay flows, and let the AI concierge handle the 2 AM questions.