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Order & Shipping Updates

The updates customers actually see

Order confirmations with a 98% open rate, and shipping updates at every milestone — so 'where's my order?' tickets stop landing in your inbox.

Install free on Shopify →See pricing
Lite planFrom $19/mo · 7-day free trial
Order confirmation

Confirmed, instantly, where they'll read it

The moment an order is created, the customer gets a WhatsApp confirmation with their order number, total, and a link to the order page. It's the receipt they'll actually open — and the start of a conversation thread they can always reply to.

  • Immediate. Fires on order creation. No delays, no digests.
  • Personal. Named variables — order number, total, link — fill in automatically.
  • Four ready templates. Classic receipt, short and simple, warm welcome, formal.
Shipping milestones

Four milestones, each on its own switch

Shipped, in transit, out for delivery, delivered — toggle each independently and give each its own message. Tracking links, carrier names, and ETAs drop in as variables.

  • Order shipped. With the tracking link, right away.
  • In transit. Optional progress ping for longer hauls.
  • Out for delivery. The heads-up that gets someone to the door — fewer failed deliveries.
  • Delivered. Close the loop with a thank-you (and set up the review ask).
Shipment updates
Order shipped
Template: With ETA
On
In transit
Template: Simple update
Off
Out for delivery
Template: Heads-up
On
Delivered
Template: With thank-you
On
The details

Built the way you'd build it

Confirmation trigger
Order created — one message, immediately.
Shipping triggers
Shopify fulfillment events, plus Shiprocket tracking via the integration.
Milestones
Shipped · in transit · out for delivery · delivered — each independently toggled.
Variables
Order number, total, order link, tracking link, carrier, ETA.
Templates
Four confirmation styles; two to three per shipping milestone.
Ticket impact
Merchants report up to 60% fewer 'where's my order?' tickets.
Ready-made templates

Proven messages, ready on day one

Use them as-is, tweak the copy, or write your own with named variables — see our full template library. Recoverly handles Meta's template approval for you.

Classic receiptShort and simpleWarm welcomeFormal confirmationShipped — with ETAOut for delivery — heads-upDelivered — with thank-you
FAQ

Good questions

No — order confirmations and shipping updates are transactional (utility) templates under WhatsApp's rules, sent to the customer who placed the order.
From Shopify's fulfillment data — and if you ship with Shiprocket, the integration feeds live carrier scans so milestones fire on real movement.
Order confirmations and shipping updates are utility messages sent to the customer who placed the order, under the consent collected at checkout. Customers can still stop them anytime by replying STOP.
Keep exploring

Works even better together

Review Requests

Ask for reviews right after delivery — 5× more reviews than email.

Learn more →

Cash on Delivery

Confirm COD orders with one-tap YES/NO buttons before you ship.

Learn more →

Cart Recovery

Up to three timed reminders that bring back the carts email never gets to.

Learn more →

Give every order a running commentary.

Order and shipping updates take about 2 minutes each to switch on.

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