Appointment reminders patients answer in one tap
Recoverly runs WhatsApp for clinics, doctors, dental practices, labs and physiotherapists on the number patients already have: confirmations, reminders with Confirm and Reschedule buttons, waitlist offers, results-ready notices and recalls for opted-in patients. An AI assistant answers hours, insurance and parking questions; anything clinical goes to your staff.
Where clinic schedules leak
Practices rarely lose appointments to a rival clinic. They lose them to forgotten times, busy phones and recalls nobody sent.
No-shows nobody could refill
A patient forgets, the slot sits empty and the clinician's hour is paid for anyway, while someone on your waitlist would have taken it.
A front desk tied to the phone
Confirmation calls, reschedules and “are you open Saturday?” fill the morning while patients wait at reception and the line keeps ringing.
Recalls that never go out
Six-month check-ups, annual screenings and physio follow-ups depend on someone remembering. In a busy month, nobody does.
WhatsApp for clinics, beyond the reminder
Every flow comes preloaded: message copy, send times and stop rules. Adjust the wording, connect your calendar, publish.
Confirmations & reminders
Confirmation at booking with address, parking and preparation notes. A reminder 24 or 48 hours before with Confirm and Reschedule buttons, and an arrival note on the day.
No-show recovery
When your calendar or practice software marks a no-show, the patient gets a friendly rebooking message an hour later. Silent patients are labeled for a front-desk call.
Results-ready notices
When results are marked ready, the patient hears where to see them: the portal, a call or a follow-up visit. The results themselves stay out of the chat.
Waitlist offers
When a patient cancels, your booking tool or a Zapier step picks the next person on the waitlist, and Recoverly offers them the slot. Replies land in the inbox for reception.
Recalls for opted-in patients
Six-month check-ups, annual screenings, flu-shot clinics. Import or sync who is due and schedule the send; only patients who opted in receive it.
An AI front desk for FAQs
Hours, insurers, fees, parking and your written preparation instructions, answered in the patient's language. Symptoms, medication and results go to staff, and the AI steps back once a person replies.
The appointment reminder schedule that cuts no-shows
Timing matters more than wording. The 24-hour reminder is the one tied to about half as many no-shows; 48 hours gives reception time to refill a slot. Set it once in appointments, with quiet hours so nothing lands at 2am.
- At booking. Confirmation with practitioner, address, parking and preparation notes.
- 24 or 48 hours before. Confirm and Reschedule buttons.
- No reply. The patient is labeled for a quick call from the front desk.
- 2 hours before. Arrival note: entrance, what to bring, when to arrive.
- After the visit. A thank-you and review link, or the next step of a treatment plan.
Live this week
Link the clinic's number
Sign in with Meta and link the number on your appointment cards. The front-desk phone keeps its WhatsApp Business app for reception.
Connect your calendar
Calendly, Cal.com or any practice system that sends a webhook or connects through Zapier. Patient, practitioner, time and location fill every message.
Write the rules, then publish
Give the AI your hours, insurers, parking and preparation notes, set quiet hours and switch on reminders. Meta usually approves utility templates within minutes.
Messages that get replies
Use them as-is or edit the copy; Recoverly submits templates to Meta for approval.
WhatsApp for clinics & healthcare, asked and answered
Also built for
Give your front desk its mornings back.
Connect the clinic's WhatsApp number, switch on confirmations and reminders, and let patients confirm or reschedule in one tap.