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Cash on Delivery

Stop shipping orders nobody will pay for

Fake and unconfirmed COD orders burn shipping fees twice and lock up inventory. Recoverly asks every cash-on-delivery customer to verify their order on WhatsApp — one tap, before the parcel leaves.

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Lite planFrom $19/mo · 7-day free trial
The flow

YES or NO, before you print the label

The moment a cash-on-delivery order lands, Recoverly messages the customer with quick-reply buttons. A YES tags the order confirmed; a NO can cancel it automatically and free your stock. Silence gets up to two polite follow-ups, then the outcome you choose.

  • One-tap buttons. Customers reply YES or NO with a tap — no typing, near-zero friction, answers in minutes.
  • Detects COD automatically. Matches your payment gateway by keyword ('cash on delivery, cod' by default — editable for local gateways).
  • Two timed follow-ups. Default: a gentle reminder after 4 hours. Optionally a last-chance message after 24.
  • No-reply policy, your call. Tag the order for manual review, or auto-cancel — you decide.
Shopify-native

Your fulfillment flow just works

Answers become Shopify order tags in real time — cod-confirmed, cod-declined, cod-no-reply — so your team, your 3PL, and your existing Flow rules can act on them without learning anything new.

  • Automatic order tags. Editable tag names, applied the moment the customer answers.
  • Auto-cancel on decline. A NO can cancel the order and restock inventory instantly — optional.
  • Answers parsed reliably. Quick-reply buttons and typed yes/no replies both count.
  • Checked every minute. Due confirmations and follow-ups are swept every 60 seconds.
COD orders · today
#2419 · Priya S.
₹2,499 · replied in 4 min
✓ Confirmed
#2420 · Rahul M.
₹1,150 · replied in 12 min
✓ Confirmed
#2421 · Unknown
₹8,900 · declined — auto-cancelled
✕ Declined
#2422 · Ananya K.
₹3,240 · follow-up scheduled 16:00
Awaiting reply
The details

Built the way you'd build it

Trigger
New orders whose payment gateway matches your COD keywords.
Confirmation ask
Template with one-tap YES / NO quick-reply buttons, sent immediately.
Follow-ups
Up to 2, each with its own delay and template. Default: 4 h, then optional 24 h.
Order tags
cod-confirmed · cod-declined · cod-no-reply (editable).
On decline
Tag only, or cancel the order automatically.
On no reply
Tag for review, or cancel — your policy.
Ready-made templates

Proven messages, ready on day one

Use them as-is, tweak the copy, or write your own with named variables — see our full template library. Recoverly handles Meta's template approval for you.

Simple confirmationFriendly confirmationFormal confirmationGentle reminderOrder on holdLast chance
FAQ

Good questions

Any gateway whose name matches your keyword list. The default — 'cash on delivery, cod' — covers Shopify's built-in COD and most regional providers; add your own keywords for local gateways.
Your choice: they're tagged cod-declined for review, or cancelled automatically with inventory restocked. Either way, you're not paying to ship them.
Both work. Tapping YES/NO is instant, and typed replies like 'yes' are understood too.
WhatsApp verification is instant, automatic, and answered in minutes with one tap — no call center needed. Merchants confirming COD orders on WhatsApp before shipping report roughly 40% fewer returns from fake or forgotten orders.
Keep exploring

Works even better together

Order & Shipping Updates

Confirmations plus four shipping milestones, straight to WhatsApp.

Learn more →

Cart Recovery

Up to three timed reminders that bring back the carts email never gets to.

Learn more →

AI Chatbot & Inbox

AI answers from your guidelines and store data; you take over any time.

Learn more →

Every fake COD order costs you shipping — twice.

Turn on COD confirmation in about 3 minutes.

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